Frequently asked questions & problems | Create OCI and cXML PunchOut Catalogues | PunchCommerce                           ![](//analytics.punchcommerce.de/matomo.php?idsite=1&rec=1)

Frequently asked questions & problems
=========================================

My customer can open the online shop from the procurement solution, but is not logged in
----------------------------------------------------------------------------------------

With Shopware 5 in particular, there are always problems with cookies in connection with embedding the online shop as an iFrame within the procurement solution.

\*\*How can I narrow down the problem?

Open the developer tools of your browser and check in the "Application" > "Cookies" area whether a yellow exclamation mark is displayed on the cookie labelled "session-". If this is the case, you can test the following solution.

**Set Secure and SameSite=None for all cookies**

Edit the .htaccess in the main directory of your shop installation and add the following lines:

```
Header onsuccess edit Set-Cookie ^(.*)$ $1;Secure;SameSite=None
Header always edit Set-Cookie ^(.*)$ $1;Secure;SameSite=None
```

I receive a 404 error message from my online shop when transferring from the shopping basket
--------------------------------------------------------------------------------------------

Check the plugin settings in Shopware or your shop system the return address from the shop system can only be changed for One customers and must always be www.punchcommerce.de by default

My customer cannot open the online shop from the procurement solution and sees a "grey" page; access to the online shop in an iFrame is denied
----------------------------------------------------------------------------------------------------------------------------------------------

It is possible that the HTTP header "X-Frame-Options" or a CSP directive is set by the shop software you are using or by your web server. Please check the web server or shop configuration and adjust it accordingly.

**Further information**

-
-

 [ PunchCommerce® ist ein Produkt der ![Netzdirektion GmbH](https://www.punchcommerce.de/static/netzdirektion-logo.png "PunchCommerce® ist ein Produkt der netzdirektion | Gesellschaft für digitale Wertarbeit mbH") ](https://netzdirektion.de)

 [Give feedback now - your opinion helps us to become even better!](https://easy-feedback.de/umfrage/1883200/5FuM95 "Your opinion helps us to become even better!")