News Introducing: The new Order Hub - now available for Enterprise and One

With the new Order Hub, we are closing a central gap in B2B e-commerce: From now on, orders that your business customers trigger via cXML from their purchasing system can be automatically accepted and seamlessly forwarded to your connected shop systems such as Shopware. The rollout is automatic for existing Enterprise and One customers - you don't have to do anything. The functionality is immediately available for productive use.

Why is this important? Your business customers connected via PunchCommerce are already using PunchOut. But without a continuous order flow, the process often stops at the crucial point: the transmission of the order. This is exactly where the Order Hub comes in. It extends the PunchOut use case with the missing component - automated, reliable order transmission - and thus completes your digital sales.

What you get out of it

• More sales potential:** When PunchOut and order transmission go hand in hand, more shopping baskets actually become orders.
• Less manual effort:** No more error-prone, manual imports - orders come in and go out automatically.
• Better customer experience:** Your customers order in their familiar environment (e.g. in ERP or eProcurement) and experience a smooth checkout through to your shop system.
• Faster time-to-revenue:** Media disruptions are eliminated, orders arrive in the shop faster - and therefore faster in fulfilment and billing.

Features

• cXML order acceptance: The order hub processes incoming cXML orders from your business customers reliably and in compliance with standards.
• Forwarding to Shopware: Orders are automatically transferred to Shopware - without manual intermediate steps. (Further systems will follow.)
• Automatic rollout:** The order hub is already activated for existing Enterprise or One customers; the function is in the modules/order module.
• Monitoring & transparency:** Status and success indicators give you operational insight into incoming and forwarded orders.
• Scalable for Enterprise:** Designed for high order volumes and multiple procurement sources - stable and high-performance.

For whom is this particularly valuable?

Especially for companies whose customers use cXML as a protocol, the Order Hub is the logical addition to the existing PunchOut integration. You not only offer your customers convenient catalogue access, but also complete the process with the secure transmission of the order. This reduces friction, strengthens the loyalty of your key accounts and differentiates your digital offering from the competition.

How to get started

If you are an Enterprise or One customer, the Order Hub is already active. Check your existing PunchOut accounts and inform your key customers that cXML orders will now also be accepted and forwarded directly to Shopware. We will be happy to support you with fine-tuning - from onboarding individual procurement systems to monitoring in day-to-day business.

Conclusion

The Order Hub makes your B2B e-commerce end-to-end: from PunchOut to the shopping basket to reliable order transmission to your shop system. For your business customers this means less complexity, for you it means a higher completion rate and predictable processes - available from today.

If you have any questions or suggestions, just send us an email hallo@punchcommerce.de or call us at +49 6142 / 953 80 - 60. We appreciate your feedback!