Good To Know Q&A: The most frequently asked questions about PunchCommerce

Question 1: Is PunchCommerce only intended for large companies?

No, our business package is aimed specifically at companies that want to digitise internal orders without having to convert an entire ERP system. This means that even medium-sized construction companies, SMEs, social organisations or service providers can get started with a simple integration.

Question 2: Why is a PunchOut so important for suppliers?

E-commerce is changing. Many buyers can or only want to order within their own systems, for example via SAP Ariba, Couper or Jaggaer. Those who are not digitally connected no longer appear in the purchasing processes.

PunchCommerce acts as an interface between your own online shop and your customers' merchandise management system. You can find out more about this in our Journal article: PunchOut catalogues: Why suppliers should act now

Question 3: Which shop systems does PunchCommerce support?

We currently offer plugins for Shopware 5 and 6 as well as Magento 2 and JTL Shop 5. A plugin for Shopify is being planned. All other systems can be connected via our standardised interfaces.

Question 4: Does the existing online shop need to be converted?

No. PunchCommerce is connected to the existing online shop and acts as an interface. Our SaaS solution only takes care of the technical exchange. The shop remains unchanged in the frontend.

Question 5: Can I also use PunchCommerce without my own online shop?

Yes, this is also possible. If you don't have your own online shop, you can upload your products to us via a so-called hosted catalogue. Your customers will receive access to this and can order conveniently via the e-procurement platform available to you.

Question 6: How much time does the integration take?

With PunchCommerce, you can create your first PunchOut catalogues within a few minutes. The interface in our SaaS solution is self-explanatory and our documentation supports you with direct queries.

Question 7: Who can help me if I have questions or get stuck?

In this case, our support team will be happy to help you. You can use our existing ticket system within PunchCommerce to describe your issue and we will get back to you as soon as possible.

Question 8: Is PunchCommerce secure and data protection compliant?

Yes, PunchCommerce runs on German servers and fulfils the current requirements of the GDPR. We place special emphasis on access rights and role management so that only authorised persons can order, release and manage. Find out more about security in PunchOut communication here

Question 9: How much does it cost to use PunchCommerce?

We have two packages here. Our Business package is primarily aimed at SMEs. Here you pay per customer and month 49 euros. PunchCommerce One is our Enterprise package and is aimed at large companies with many customers and includes even more features and functions. The price consists of a fixed component of €1495.00 per month plus €44.10 per customer per month.

Question 10: Can I test PunchCommerce first?

Of course. We offer you a 30-day trial version. Free of charge and without a subscription trap. This allows you to try out and test PunchCommerce at your leisure to see for yourself.

Are there any questions left?

Do you have further questions or would you like a demo demonstration of PunchCommerce? Then book an appointment now with our product expert and managing director Patrick Dornbusch.

If you have any questions or suggestions, just send us an email hallo@punchcommerce.de or call us at +49 6142 / 953 80 - 60. We appreciate your feedback!